Return & Refund Policy

1. Return Eligibility

You may request a return if:

• The item is damaged or defective upon delivery.
• You received the wrong product.
• The product is unused and in its original condition.
• The product is returned with its original packaging, tags, manuals, and accessories.
• The return request is made within 7 days of delivery.

2. Non-Returnable Items

The following items cannot be returned:

• Products damaged due to misuse.
• Used or assembled toys.
• Gift cards.
• Clearance or final sale items.
• Products returned without original packaging.

3. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method.
• Refunds typically take 5–10 business days depending on your bank or payment provider.
• Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

We only replace items that are defective, damaged, or incorrectly shipped. If you need an exchange, please contact our customer support team.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our mistake.
• We recommend using a trackable shipping service.
• Lord of Toys is not responsible for returns lost during transit.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

• Your Order Number
• Photos of the product
• Photos of the packaging
• A brief description of the issue

Our support team will review your request and provide a suitable resolution.

7. Order Cancellation

• Orders can be cancelled before they are shipped.
• Once an order has been dispatched, it cannot be cancelled.
• If eligible, the refund will be processed after cancellation is confirmed.

8. Late or Missing Refunds

If you have not received your refund:

• Check your bank account.
• Contact your payment provider.
• Allow additional processing time.
• If the issue persists, please contact our support team.

9. Changes to This Policy

Lord of Toys reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated revision date.